Please see below some of our frequently asked questions. If you have any further concerns please contact us and our friendly team will be able to help you.
We encourage all of our clients to book in advance 3-6 appointments to ensure they can get in at their desired time frame. Due to our clinic and therapists being in high demand, most of our clients will always pre-book.
Preparing for your visit
As mentioned, all new clients require a skin consultation. We need to see your skin in it’s natural state to recommend a custom treatment and home-care prescription. We also need to analyse what could be causing your concerns.
We will want to know anything and everything that goes on to your skin, so make a list of your product names and brands - bringing them in also helps (this way we can check ingredient labels and help provide the best advice).
Please be open minded. Skincare is often best left to professionals, so although you might be interested in a specific treatment we offer, if it is going to do more harm to your skin we will recommend a treatment that will work well with your current skin health.
Please note; for all laser skin therapies such as laser pigmentation removal, laser vascular therapy and our IPL procedures, a test patch is required 24-48 hours prior to full treatment. This is to ensure we can provide 100% safety at all times to our patients and achieve the best results possible.
There may also be some procedures we perform in clinic that require a “skin prep” prior to having the treatment. For example, we can not do a deep peel on a patient that has never had any treatments and not using appropriate skincare. If so, this can compromise the skin causing further complications.
Can I request a therapist?
Yes. We absolutely encourage you to see the same employee for all of your appointments however if at one stage you cannot, another therapist will be well informed of your treatment journey, progress and history/results.
Due to our booking demands and our staff members being highly sort after, we can not guarantee you will see the same therapist for every single laser hair removal appointment however we can do our best to cater to your requirement.
How do I know what treatment is for me?
A skin consultation is always required before any skin treatment performed in clinic. This is to ensure we can prescribe and tailor your treatment and or products correctly to help you achieve the best and most safest results possible.
What skincare do we stock?
Lira Clinical + iSClinical
Are our products cruelty free?
It is very important to our company that we do not work with or affiliate ourselves with any company that tests on animals or is associated with any animal cruelty or harm. We believe in being a cruelty-free company. We do not provide authorisation to any third parties to perform animal testing on product we we sell.
A true allergic reaction will be within 24hours after using a product. Allergies do not develop over time so if you notice you are developing a response from using a product that you have always been using there may be something else going on that our skin specialists will be able to help you with. If you have had a true reaction to a product, please contact us immediately and our admin team will organise for you to come in to see your skin specialist and change over your product to something more suitable.
Can I mix and match my skincare?
Using a combination of different skin care lines is always discouraged as they use different ingredients that have not been tested and may prove to be incompatible. Our product lines contain very active ingredients that are able to be transported directly into the skin it is strongly advised that your regime consist only of the one product line to avoid any potential skin irregularities. When changing from traditional products containing ingredients not compatible with the bilayers of the skin such as fragrances, mineral oils and preservatives, it will sometimes take a few weeks to for your skin to adjust. Your Skin Therapist is the best person to guide you through this transition.
Refunds & Returns?
Please note, we do not provide refunds on any treatments, products or packages. We are governed by the Australian Consumer Law, that the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. If you change your mind after purchasing any treatments or products with us, we will not provide a refund however we can use the dollar amount to another product or treatment within our company.
Is there an expiry on my prepaid treatments?
We have no expiration date on any prepaid laser treatments or packages. We have 12 months expiration date for all skin treatments and packages. Packages and services will not be extended outside of this time frame.
We have a 14-day return policy only on faulty items. If your item is faulty then you may return to us for a replacement during this period. Anything after this we will not accept.