For all questions, please fill in the form below and we will respond as quickly as possible.
Monday - Tuesday: 9am - 5.30pm
Wednesday: 9am - 8pm
Thursday: 9am - 7pm
Friday: 9am - 6pm
Saturday: 9am - 3pm
Sunday & Public Holidays: Closed
Contact Number: (03) 522 150 80
First time clients should arrive 10 minutes before your appointment time to complete all required consent forms. From time to time we may run behind schedule, we endeavor to call clients when this is the case for ease of your time priorities.
What if I am running late for my appointment?
Your appointment time is reserved exclusively for you. If your arrival time is 15 minutes or later than your scheduled appointment, this may result in a shortened appointment. We reserve the right to reschedule your service if we require more time to complete it.
What is your refund policy?
All sales are final. Should you wish to discontinue your treatment in the midst of a package, credit for the dollar amount remaining will be able to be redeemed off products and treatments (pricing must be current). The Aesthetic Skin Clinic does not provide expiration dates on all packages/prepaid treatments therefore no refunds are available.
What if I have an adverse reaction?
Please contact the clinic immediately. If it is outside of operating hours and you are concerned please contact your local emergency department.
What if I purchase a product and want to return it?
As mentioned above, all sales are final. We do not provide refunds on products. If the product has not been opened we may be able to exchange under the discretion and decision of management. If the product is faulty, the product must be returned within 7 days of purchase for The Aesthetic Skin Clinic to send back to the manufacturer.
What methods of payment do you accept?
ZipPay, Visa, Mastercard, EFTPOS and cash.
Can I claim cosmetic treatment through Medicare?
No – cosmetic treatments are not claimable.
Careers @ The Aesthetic Skin Clinic?
Please forward all resumes, cover letters along with a current photo of yourself through to firstname.lastname@example.org