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Clinic Policies

Due to a high demand of our services and with our therapists being highly sought after at The Aesthetic Skin Clinic, we ask that prior to booking you agree to our following terms and conditions:

Every client’s time is valuable and we will do our utmost best to respect your time. Therefore, due to our commitment to providing the best possible experience for all of our patients, we have a strict 24 hour cancellation policy. $50 deposits are required for all of our skin appointments. $100 deposits are required for skin appointments over 90 minutes and in peak season. For cancellation and no show of appointments within 24 hours, the deposit will be taken as a cancellation fee or a prepaid treatment will be forfeited.
All new clients must arrive 10 minutes early to appointment bookings to ensure all relevant forms are signed. If you are running late, the clinic reserves the right to cut your treatment time to ensure that our therapists are not late for their next following client. For all new clients a consultation is required. We can generally do a treatment on the same day with your consultation however if the clinician assesses any specific medical conditions or you are taking any certain prescribed medications that may compromise your treatment results, an alternate treatment may be recommended.
Some procedures we perform in clinic may require pre and post care corrective products as a “skin prep” to ensure appropriate care for the treatment area. This is also to ensure we limit associated risks involved. For certain procedures this is a non-negotiable however this will be discussed with you at the time of your consultation and / or before the treatment.
A notification reminder will be sent via SMS 24-48 hours prior to your scheduled appointment along with a notification e-mail. We understand that you may need to change your booking from time to time and we kindly request that you provide us with a minimum of 24 hours notice so that we can offer that appointemnt to another client. Please phone the clinic on (03) 5221 5080 or e-mail info@theaestheticskinclin- ic.com.au if you cannot make your booking. If sufficient notice is given (24 hours notice), you will not loose your booking deposit or prepaid treatment. Cancellations via our social media platforms are not accepted. This policy is to confirm your commitment to attending the scheduled appointment and to protect The Aesthetic Skin Clinic’s interest in the incident of late cancellations or no show appointments.
At The Aesthetic Skin Clinic we accept all major payment methods via Credit Card, Cash, AfterPay and ZipPay. Unfortunately we do not accept bank cheques or American Express. All appointments performed on the day must be paid in full that day. If you fail to pay for your treatment on the day or leave the premises without paying or knowledge of the therapist, you will forthwith be banned from the Clinic and all future appoint- ments will be cancelled.

In this circumstance, The Aesthetic Skin Clinic hold the rights to legally pursue this incident. All AfterPay & ZipPay payments are available to be used on all skin treatments, products and packages with a minimum spend requirement of $150. We strongly advise to create a ZipPay and AfterPay account prior to your appointment to ensure you are eligible and approved. The Aesthetic Skin Clinic has no involvement with ZipPay or AfterPay’s eligibility and repayments.
The Aesthetic Skin Clinic does not provide refunds on any prepaid treatments, packages or products. You agree to this once you process your payment with The Aesthetic Skin Clinic. This is mentioned in The Aesthetic Skin Clinic’s initial consultation form and also all of our consent forms. It is also stated on our website under our clinic policies.
For all prepaid laser hair removal treatments and packages, there is no expiry date. All prepaid skin treatments and packages have a 12 month expiry date. For the above factor, The Aesthetic Skin Clinic does not provide refunds on any prepaid treatments, packages or products. You agree to this once you process your payment with The Aesthetic Skin Clinic. This is mentioned in The Aesthetic Skin Clinic’s initial consultation form and also all of our consent forms. It is also stated on our website under our policies.

Prepaid treatments are non transferable to another client. Prepaid treatments are non transferable to another area of the body. If you wish to discontinue the prepaid treatments, we are happy to transfer the dollar amount to another treatment or product within the clinic. If a client is a no show on the day to an appointment or a cancellation within a 24 hour period, a prepaid treatment will be forfeited for our therapists time.
The Aesthetic Skin Clinic provides gift vouchers for all dollar amounts and treatments. Gift vouchers are valid for 24 months from the date of purchase and are not redeem- able after the end date. Any lost vouchers cannot be replaced and “no show” to appointments after booking will mean the voucher can no longer be used. The voucher must be brought in with you on the day or it can not be redeemed. Vouchers are non transferable to another client.